FAQs

  1. What does paint & primer mean?
  2. How can I tell if my walls are painted with latex (water-based) or oil (alkyd based) paint?
  3. What kind of paint do I need to use if I wanted to paint my stucco ceiling?
  4. How do I know if my stucco ceilings have been painted before?
  5. Do I really need two coats of paint?
  6. What is paint made of?
  7. Why is some paint more expensive than other types of paint?
  8. Painting over wallpaper?
  9. If I am a painter/contractor how do I go about opening a new cash account?
  10. If I am a painter/contractor how do I go about opening a terms account?
  11. What do I need in order to get a custom stain match?
  12. What do I need in order to get a custom paint match?
  13. I am looking to re-paint my whole house, is there a price break?
  14. Special Order(s)
  15. Mis-tinted Paint
  16. Payment
  17. I am not sure what colour to select? Is there someone there who can help me?
  1. What does paint & primer mean?

    These types of products do not actually have primer mixed into them. Paint & Primer products use a higher quality resin (most all Benjamin Moore products use high quality resins) which allows for better adhesion. It does not mean you can skip the primer step. It is essentially genius marketing tactics.

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  2. How can I tell if my walls are painted with latex (water-based) or oil (alkyd based) paint?

    First make sure the surface you are testing is clean. Then apply some acetone on a rag and rub the test area. If the paint comes off easily and starts to become gummy, it is latex. If nothing happens to the tested area, then it is oil based paint.

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  3. What kind of paint do I need to use if I wanted to paint my stucco ceiling?

    When painting stucco ceilings for the first time you must use and oil-based/alkyd paint. If your stucco ceilings have been previously painted, you can use a water-based/latex paint.

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  4. How do I know if my stucco ceilings have been painted before?

    If you rub your hand across the stucco surface, and a chalky white residue appears, your ceilings have not been painted before.

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  5. Do I really need two coats of paint?

    Yes, we always recommend two coats of paint. Paint durability is tested on a 3mm dry film thickness. To achieve a 3mm dry film thickness you need to apply two coats of paint. It is really difficult to apply 3mm (dry film thickness) with one coat.

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  6. What is paint made of?

    Paint is typically made up of resins, pigments, solvents & additives.

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  7. Why is some paint more expensive than other types of paint?

    Top quality paint uses top quality ingredients (pigments, resins, solvents) when they are manufactured. These have added benefits of better adhesion, hiding capability, spatter resistance, flow & leveling, touch-up capability, stain/scrub resistance, & fade resistance.

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  8. Painting over wallpaper?

    You don’t necessarily have to remove your old wallpaper to paint your walls a different colour. Removing wallpaper—especially if it’s been on the walls for years—can cause unexpected damage; but if it’s in good condition and has no signs of adhesion failure, there’s no reason to invest a lot of time and effort in removing it. Also, by leaving the wallpaper in place, your walls will stay in their current condition, and you’ll be able to start painting without delay.

    Start by priming with and oil-based/alkyd primer & top coat with your desired colour and finish.

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  9. If I am a painter/contractor how do I go about opening a new cash account?

    All you need is your business card and photo I.D. The name on the business card must match the name on the photo I.D. to open up a painters/contractors account.

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  10. If I am a painter/contractor how do I go about opening a terms account?

    You must fill out a credit application and if approved a terms account will be setup for you.

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  11. What do I need in order to get a custom stain match?

    If you would like us to custom match a stain for you, all we need is the desired colour you are trying to achieve, and a sample of the wood that you will be using for your project. Custom stain matching takes approximately 24-48 hours. Learn More

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  12. What do I need in order to get a custom paint match?

    If you would like us to custom match a paint for you, all we need is a sample of the desired colour. About the size of quarter will do. Custom paint matching takes anywhere from 15-30mins. Learn More

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  13. I am looking to re-paint my whole house, is there a price break?

    Most definitely, when you purchase 8 or more gallons of paint you will receive 10% off your order. Speak with one of our sales associates for more info. Learn More

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  14. Special Order(s)

    Looking to order a product we don’t carry? No problem, we can special order items of your desire. All we need is a credit card number to secure your order.

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  15. Mis-tinted Paint

    It is essential, that you double check your orders before leaving the store. Mistakes can happen and it is best to catch them before the paint is applied. We will do our best to resolve all issues, however, the cost of labour for application of paint is not included.

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  16. Payment

    We accept all major credit cards (Visa, MasterCard, and American Express) as well as debit & cash.

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  17. I am not sure what colour to select? Is there someone there who can help me?

    Absolutely, we have highly skilled interior designers on site, who live and breathe colour. They will assist and guide you in selecting the right colour(s) for your home. Learn More

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